Hi, I’m Jack Seasoned UX designer & design leader who turns challenges into clear solutions and real results.
I recently led UX strategy at Cisco for Online, SMB, and the core Webex App, delivering solutions aligned with business goals and ensuring cohesive cross-platform experiences.
Trusted
By companies where I helped craft meaningful experiences across platforms, users, and business models.
Portfolio
Testimonials
Sandy Leung
Lead Product Manager @ Cisco
| I had the pleasure of working with Jack on transforming the SMB admin experience for Webex—taking what’s usually a very complex management interface and simplifying it into an easy, step-by-step onboarding and management flow that was unprecedented. Jack picked up the vision right away, stayed flexible as requirements shifted, and always brought thoughtful, user-focused design ideas to the table. He was not only creative and adaptable but also a great teammate to collaborate with throughout the process. Any team would be lucky to have him driving their UX efforts. |
Khalid Imam
Engineering Technical Leader @ Cisco
| I worked closely with Jack from 2021 to 2025 on the Webex Online team. He’s a skilled designer who turns complex requirements into simple, intuitive experiences. Jack stands out for his deep focus on users. He led his team through major efforts like the online purchase flow and admin tools, improving usability and customer satisfaction. He’s also a strong collaborator—thoughtful, open, and great at aligning teams. Any team would benefit from his leadership and clarity. |
Aileen Zhang
UX Designer at Cisco
| I had the privilege of working under Jack as my UX design lead and hiring manager. With his support and feedback, I grew from a junior into a confident, capable designer. Jack blends strong design skills with clear communication, always balancing big-picture thinking and attention to detail. He gave us room to explore, offered thoughtful direction, and fostered a culture of learning and collaboration. I’m truly grateful for his leadership and would recommend him without hesitation. |
Claire Chang
Engineering Technical Leader @ Cisco
| I had the pleasure of working with Jack for four years. He’s a visionary, supportive manager who gives clear feedback, encourages exploration, and invests in his team’s growth. Jack brought strong design leadership to Webex UserHub, Apptastic, and Online, often spotting UX issues others missed. I learned a lot from his expertise and collaborative approach. Anyone would be lucky to work with him. |